Return Policy

Order Cancellation
We accept order cancellations before the product has been shipped or produced. If your order is canceled in time, you will receive a full refund. Unfortunately, once the product has been shipped, we are unable to cancel the order.

Refund and Exchange Policy

Return Information

• Reasons for Return:
  We accept returns for any reason within 14 days of receiving your order.

• Return Process:

  • Items must be unused, unworn, unwashed, and in their original condition with all tags still attached.

  • Please follow the return instructions provided via email to send your item to the specified address.

  • Refunds will be processed once we receive and inspect the returned item.

• Cost Information:

  • Return Shipping: A $10 return shipping fee will be deducted from your refund unless the return is due to our error (e.g., receiving the wrong item or a defective product).

  • Refund Processing: Refunds will be credited to your original payment method and may take 5–10 business days to process.

Exchange Information

• Reasons for Exchange:
  We accept exchanges for any reason within 14 days of receiving your order.

• Exchange Process:

  • Items must be unused, unworn, unwashed, and returned in their original packaging.

  • Please follow the return instructions provided in the email to send the item to the specified address.

  • Once we receive and confirm the condition of the item, we will send you a replacement of equal value.

• Cost Information:

  • Exchange Shipping: A $10 shipping fee applies unless the exchange is due to our error (e.g., wrong or defective item).

Important Notes:

• All refunds will be processed minus a $10 shipping fee, unless the return is due to our mistake.

• Only one exchange per item is allowed. You may choose either one exchange or a full refund.

• Please ensure that your return or exchange request meets the requirements of our policy before returning any items.

• If you receive a damaged or defective item, please contact us within 14 days for return or exchange instructions.

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account.

2. Contact your credit card company; it may take some time before your refund posts officially.

3. Contact your bank; processing times can vary.

If you’ve done all of the above and still have not received your refund, please reach out to us at [email protected].

Company Information:
ZACK-DIVETO ARCHITECTURE INC
1672 15TH St,
San Francisco, California 94103-3509
Phone: +1 415 495-7889